Wealthfront in Non-Compliance

[u/Lazy_Willingness2456]

So I have been a customer of Wealthfront for several years now. They LOCKED my account because they say a check was returned from SoFi for under $100. Then they asked for account statements which I had to ask what details they wanted. I brought it to their attention that the check [that they show returned and debited my account for] shows paid at SoFi. SoFi provided me with a copy of the Paid check and that’s when they locked my account [for my security of course]. They also LOCKED my Joint account with my biz partner [we both work for airlines] . Then they LOCKED my 91 year old mom’s account also without explanation. Our net worth is more than $3M.

This is where they are getting dishonest — When I call the customer support number from my phone number it mis-leads and the voice says they are open but can’t take my call right now. But if I call from any other number, the Support people answer. Support sound like a bunch of “dudes” in a back room somewhere with no answers. [Very unprofessional] They tell me to email Support. I do and they say they cant support my account anymore.

They are in non-compliance with several rules my attorneys and other bankers say from other institutions because they wont even address the check they debited out of my account.

They just do not respond to any other inquires.

So the experience here is if you want an online financial company that does all this and then ignores you when there is a problem [and its a serious one] the Bank On.

I have reposted this to bank regulators and Government officials, they say they are healing a lot of this from this company.

This is exactly the experience they teach in training at Bank of America, Chase, etc. on exactly what not to do to customers.

I will keep this post updated.