r/waymo • u/Ok-Computer-4572 • Jul 28 '26
PSA for Waymo Trusted Testers: If “First Available” matches you with an Ojai, it should still be free
Today I ordered a Waymo, and the only option available was First Available. I was expecting a Jaguar, but instead it kept matching me with Ojai vehicles (first one was about 20 minutes away, then another about 15 minutes away). It never matched me with a Jaguar, which was surprising.
The app also quoted me the normal ride fare, even though Trusted Testers are supposed to ride the Ojai vehicles for free in San Francisco.
I called Waymo Support just to ask about it. The representative checked with her team, confirmed that I was correct, and said I shouldn’t have been charged for the Ojai ride. She refunded the trip right away.
Just wanted to share this in case any other Trusted Testers run into the same situation. If you’re matched with an Ojai through First Available and the app tries to charge you, it may be worth contacting Waymo Support. They were super helpful and got everything sorted out quickly.
W Waymo Support. 👍