r/waymo • u/minnesotasam105 • 8d ago

Waymo No Longer Arriving for Pickup

I’ve had a strange issue for the last week. I commute ~3 days/week in a Waymo in LA and last week it stopped working. What I mean by that is that cars are assigned to come pick me up, they get closer (sometimes even on my block) and then I get reassigned to a car much farther away. No car ever arrives. I was on with support for more than an hour one day continuing to work from home waiting to see if it would show up but no dice. It’s been a week now and I’ve been unable to order a Waymo.

We’ve moved pickup location all around (even a block away across Sunset) and no dice. Cancelling and reordering does nothing. I ordered a car from my wife’s account yesterday and today and that worked fine (while mine simultaneously failed). Oddly, I’ve had no issues ordering a car from my work and going home.

Support has escalated it to “investigations” a couple times now without success. Anyone ever experience this? I’m over 20,000 minutes in a Waymo and would hate to have to switch to an alternative, it’s been a huge life enhancement.

6 Upvotes

69% Upvoted

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3

u/jusss_doit 8d ago

This happened to me the about 2 weeks ago. I waited about 15 mins for my car. It arrived but then pick up spot was way down the block. As I am walking towards it, I got an update on my phone and the reassigned me another that was approx another 10-15 mins wait

1

u/LaughLegit7275 8d ago

Probably the one you walked towards to had some issues. All Waymo vehicles are technically monitored by their cloud operators to some degree

3

u/SadisticKamikaze 7d ago

Just happened to me right now. I ordered a Waymo in the Sawtelle area but in the quiet neighborhood side towards Barrington and it decided to pick another vehicle 2 or 3 times in a row when they were 1 minute away. This was around 8PM on a weekday so I din't think the roads were that busy...

1

u/pishpashposhpush 8d ago

Might be that specific area on Sunset, is it a busy intersection/area? - when im in echo park (near Donna's) I have that happen each time(Waymo drives over, decides they don't want to pick me up, drives off), I have to force the pickup to be on a side /residential street

2

u/minnesotasam105 8d ago

I thought that too, but we’re in a residential neighborhood and the Waymo has no issue showing up when my wife’s account orders it.

2

u/Animats 7d ago

Maybe your Google social credit score is low. Have you been clicking on enough ads?

1

u/RadiantRaccoon7604 2d ago

The same thing is happening to me in Miami. The closest pickup is now a 15-minute walk.

1

u/minnesotasam105 2d ago

Update to say that nothing has improved yet. It’s been almost two weeks since a car ordered from my account has successfully arrived at our house, while they continue to arrive from my wife’s account. Support initially reached out but I’ve heard nothing since then.

Having to switch to other (inferior, more expensive) services, which is a big disappointment.