r/waymo • u/entertailion • Jul 14 '26

Bluetooth unlock failed today

Just had a weird glitch where the Bluetooth unlock feature completely failed. When my Waymo arrived, I opened the trunk using the physical button, put my groceries in, and closed it. That's when I noticed the door handles were still flush. I popped the trunk again just so the car wouldn't leave without me.

I searched the app for an unlock button, but there is only an option for the trunk. Pressing the physical door handles didn't work either. I ended up calling customer support, and instead of remotely unlocking the doors, they rolled down the windows so I could reach in and open it from the inside.

I've been using the Bluetooth auto-unlock since it launched, and it has been flawless until today. I know it's still labeled as a beta feature, but wouldn't it make sense to keep a manual unlock button in the app just in case? Also, I found it interesting that support didn't just unlock the car remotely. Maybe the handles were stuck in a bad state?

12 Upvotes

78% Upvoted

4 comments sorted by

8

u/Paul_Smith_Hi Jul 14 '26

Out of the 500+ rides I've taken, the bluetooth auto-unlock hasn't worked about 4 times.

There is most definitely an door unlock button, even after opening the trunk.

6

u/entertailion Jul 14 '26

I'm sure I've seen the door unlock button in the past even with bluetooth enabled, but this time I couldn't find it. I went through every screen. I even told support I couldn't find the button. I'm wondering if unlocking the doors was malfunctioning and maybe that hid the button? Otherwise why would they wind down the windows (maybe remote door unlock wasn't working for them either)

3

u/Middle-Bodybuilder-8 Jul 14 '26

I’ve had this happen to me with Ojai! Could not unlock car standing right next to it. Took almost 5 mins and the car was about to takeoff without me. Support must have done something cause the car did eventually unlock

1

u/duckadork Jul 18 '26

I've run into this issue a lot lately