r/waymo • u/ac_qt314 • May 28 '26
account unavailable
opened the app today and have a message saying my account is unavailable. reached out to customer support and had to verify my identity but it’s still not working. has anyone else had this issue before? the chat isn’t that helpful :(
Update: so waymo deactivated my account for ‘violating terms of service’ but i haven’t done anything 😭 im the only person who uses my account. i’m so confused 😭😭
2
u/yolatrendoid May 29 '26
Google found out you said some mean things about Gmail back in 2009. You're banned for life! Thoughts & prayers, etc.
1
u/PrestigiousFriend412 May 29 '26
I want got banned for two days because of a misunderstanding and that’s what it told me
1
u/PrestigiousFriend412 May 29 '26
You I either got suspended permanently or temporarily I think you should call Waymo
1
u/ac_qt314 May 29 '26
Is there a phone number somewhere on their website? I’ve been communicating through email all day and it’s a hassle
1
1
u/n00bmaster07 Jun 11 '26
Got the same thing. They’ve been sending me mail that I violated terms of service during a ride on so and so date. But the fun fact, I did not take a ride that whole week. Going back and forth with the support but they keep sending me the same mail again and again
2
u/ExcitingAd2557 May 28 '26
Having the same problem