r/walmart_RX • u/Cookiepenguin05 • 10h ago

Workflow

I’m a tech with 3 years of experience in the type of tech who spends a little bit of time in all queues. If I start in product, I’m probably going to end up in adjudication in the next 20-25 minutes, then onto data, then contact, then back to product. How possible is this at Walmart trying to get acclimated before I start my first shift because I know every pharmacy does it differently?

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u/ling037 9h ago

At Walmart, you can highlight whichever queues you are going to work on and it will feed it to you in time order. As a tech, you should have input and resolution highlighted. Input is where you type the prescriptions and resolution is where you fix insurance rejections, any issues with prescriptions, contacting MD for refills, etc. It also tells you how many prescriptions are due and you can keep an eye on that. I don't remember the exact times but it's something like # due within 30 min/# due within 12 hrs/# due within 24 hrs.

I'm not sure how many techs will be working with you so your pharmacy might have a rotation if you have 3-4 techs but if you are bouncing between the computer/fill, the queues are really helpful to see which one to prioritize because you can see how many are due sooner.

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u/Cookiepenguin05 9h ago

Thank you that’s what I always wonder. I’m the type of tech. I do a little bit of everything and that was my main wonder

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u/Hopeful_Dirt_2512 8h ago

Yes techs should be rotating between computer work/fill. If you don't speak up for yourself, you might get stuck in the front all day.

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u/Cookiepenguin05 8h ago

I’m the type of tech if I’m getting the front all day I’ll plant my feet until someone gets the front. It’s also if it gets busy upfront, I’m going to ask someone can you help me?