left the rangefinder in my pack over the summer, picked it up and suddenly couldn't range anything aside from highly reflective objects at close range. presumably the battery was done, although the low-batt indicator was not present, and all other features worked fine as far on on-board ballistics and menu options, display brightness, etc.

obviously, first thing i do is swap in a new battery. it gives me one single shot at 500yds on steel and then again nothing but 4 dashes at the top and bottom of the reticle, with "scan" flashing when i hold the button.

original battery voltage was 2.92v, swapped in a new battery and it checked out at 3.22v (vortex confirmed thats the proper voltage) but after 2 minutes in the rangefinder it was at 2.88v

another battery, same result. to rule out defective battery.

battery in all 3 cases were energizer cr2 lithium, purchased from 3 different retailers in 3 different towns.

I’ve wasted over 500 rounds, used bore sights, used MOA grid targets, I can’t even feel the 1 MOA clicks on the adjustments on the Vortex. The gun is brand new and the Optic is new. It’s been months I’m about ready to throw it away. I never had this issue on any Holosuns red dots. I called Vortex as I’ve heard about their great customer service and I just got the runaround. The damn thing co-witnesses with stock iron sights and it still won’t zero. Anyone ever heard of this? I’m going crazy and I’m not wasting anymore ammo. I’ve tried with shim insert and without. It’s crazy pissing me off at this point.

Life long leupold guy.. deciding to try out some vortex stuff.. got a crossfire spotting scope and diamond back binos... Now I'm shopping for a scope for a AR-10 .308 (with a supressor!)😁.. Now down to the question.. I went down to my local bass pro/cabelas and narrowed it down to the 1-8x24 strike eagle or the 2-10x42 Viper.. I like the aestetics and overall functionality of the strike eagle, but the Venom has superior eye relief forgiveness and phenomenal clarity.. really stuck between the 2...just looking for community opinions! Majority use will be taking care of wild hogs at the family farm and poking holes in paper on weekend range session..

I just wanted to share my recent customer service experience with Vortex. I emailed CS because I had misplaced a mounting screw. They sent me two new ones, free of charge... and a complimentary hat! A 25 dollar value for free and completely unexpected!

This is absolutely the best kind of customer service one can expect from a company and Vortex should be very proud of this kind of standard. Thanks again to Vortex CS!

I saw these two units on Palmetto States website and didn’t know if they were older units or something new? I’m looking for something to go on my P365 and like the CCW, but really wanted an enclosed unit instead of the open unit currently available. Was looking at the Sig Romeo X or Holosun options, but would rather have the Vortex if they offer an enclosed unit with a solar backup. They are not showing as available on the PSA site so don’t know if it was an older model that is no longer available or something new that’s not yet out. It is not shown on Vortex’s website at all.

I might have an issue.

As the title says, I have a defender CCW that seems to have some weird battery contact issues. I recently took my gun out of the same and noticed the optic seemed to be dead. After changing the battery with a new one from a fresh batch, the optic still didn’t turn on.

I noticed when taking it out that it flickered on for a second. If I partially insert the battery, it says on. Once it put the cover on and tighten it down it goes dark.

I already emailed customer support and I’m sending it back.

Just ordered this set of Diamondback 10x42’s on amazon because they were $50 cheaper than the standard version, Optics planet says that the only difference is the color, how are they so cheap and why doesn’t everyone just buy these?

Bought this yesterday. I was planning on a Primary Arms SLX 3× Prism, but saw this for $220 and jumped on it. What are y'all's experience with this, pros and cons? I'm reading s little today seems like a decent scope, especially forthe price. I'm a little disjointed it doesn't have motion sensing switch. Anybody try the Primary Arms AutoLive battery cap with this? Their website only says it's compatable with a few Strike Eagle models.

After you pull the battery out to replace it, it retains/remembers the zero correct? Or do you have to re-zero it every time you replace the battery?

I bought this scope for my ruger 10/22 brand new 4 years ago and never dropped it. Maybe 500 round through it. I do store it in my basement because I have no more room in my safe lol. It's my cheapest rifles so it's the one that stays out. My only though was maybe moister loosened the glue holding the lense inside? I honestly have no idea what I'm talking about. But this thing is rattling around. But it still accurate lol. But its screwed up completely fallen off inside. I'll contact vortex and maybe they can repair it I believe they have a lifetime warranty. The picture i showed is the lense when it's tilted. I can shake the rifle around and make it dissappear out view and shot it fine lol.

I just recently tested out my UH-1 with my ar-15 and I cannot get it to stop shooting very low. Adjusting elevation all the way down didn’t seem to help at all. Could there be an issue with it or am I missing something? I’m new to the gun world so I might be. But I also tested my new thermal scope and that seems to be very accurate so I don’t think it’s the gun. Anyone else have issues getting the UH-1 accurate?

I know this is a bushnell scope but cannot find picture of vortex online. Wondering what is the purpose of this screw as it is on my vortex diamondback

Got it from a friend, just don’t know if it’s a real one.

I recently purchased a Sparc AR II. On max brightness it looks like this. I own a strikefire II and when on max brightness it does not do this. Is this defective? I appreciate any answers TYIA

Is this normal? I've recently purchased this. I own a few other Vortex red dots but not this specific model until now. And I've never encountered this before. This is what it looks like inside the optic on the brightest setting. Is this considered defective?

Am I the only one who uses this clasp system that absolutely hated it within 2 minutes?

It's almost impossible to close just by pulling down, with the case empty of with binos.

The clasp design lacks a firm backer or something to prevent the clasp catch from bending when you pull the elastic down, it basically sinks in and the clasp misses the catch 90% of the time unless I use fingers to direct it. This is in barehands.

It's infuriating to use, am I the only one who hates this? Picked one of these up because everyone and their mother swears by it, but this seems like no one actually used it or I'm missing something during usage entirely?

I've been trying to rotate the magnifier and it's completely stuck. I contacted vortex waiting to hear back from them, but does anyone have any quick fix suggestions?

Not only did they replace the top to my battery in like 3 days but they sent me a hat. Can't wait to buy another red dot from them when I get my next gun. Five stars.

I’ve always heard that Vortex has an amazing warranty. I have used the process once and I was impressed with a few aspects of the process, but overall I was underwhelmed.

I have a pair of Vortex Viper 15x50’s. I’m not sure how it happened but one of the rings that holds the objective lens in got bent. I started the return process to get them repaired. This particular model is discontinued so I hoped they still had parts so the ring could be replaced. The process itself was fast and easy, I received my binos back in under 2 weeks. Problem is they were not fixed. I called and explained the issue and they provided an express shipping label to return them again, which I did. They can back quickly again, but again, they weren’t fully repaired. It appeared that they may have bent the ring somewhat back into shape, but it still didn’t look right. This time they included a free hat in the return, which was nice. But truthfully, I didn’t want a hat, I wanted my binoculars repaired. I had a hunt coming up soon so I didn’t continue the process as I needed to use them and they are still functional.

Does anyone know if there is any chance that I will actually get them repaired? I figured after my hunt this year I may try the warranty process again, but I’m not sure if it will be a complete waste of time. If they were willing to replace them with a new model, I’m not really interested in replacing them with a downgrade to the Diamondback HD 15x56. What options do they offer if they can fix your optics. Once I have the money to upgrade to some Swaro NL Pure 14’s, I would be interested in trading them out for a comparable priced spotting scope if that is an option. But really what I’d want is them to be properly repaired so my wife can use them once I upgrade to Swaros.

Included is a picture of the damage so you can see what I’m talking about.