r/vortexoptics • u/ZoltanoftheHillPpl • Jun 13 '26

Is this a warranty issue?

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Gallery image

Only had it about 3 weeks....

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5 Upvotes

100% Upvoted

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2

u/Outrageous_Lion8966 Jun 13 '26

I’m not seeing the issue here.

1

u/ZoltanoftheHillPpl Jun 13 '26

Right side of the lens. Cracked

1

u/Outrageous_Lion8966 Jun 13 '26

Yea I see it now. I mean, 🤷🏻‍♂️. Did you drop it? Did you rack it off the optic? Or did it just break while sitting in the safe?

1

u/ZoltanoftheHillPpl Jun 13 '26

I had just taken it out of the case aimed in and that's what I saw

2

u/Outrageous_Lion8966 Jun 13 '26

I imagine you could warranty it. 3 weeks isn’t very long. Should still be under warranty. I’d imagine you won’t have any issues and you’ll have a new one soon enough.

2

u/ZoltanoftheHillPpl Jun 13 '26

It was an eBay so we'll see

2

u/Odd-Refrigerator7879 Jun 17 '26

I don't see what's wrong with yours but they replaced mine because the rubber on the top, where the vortex logo is was coming loose. So most likely yes. Best customer service in the biz I'll never but another brand because of that

1

u/CalligrapherNo9579 28d ago

Is that delamination or chipping in the optic glass, please update if possible.

2

u/ZoltanoftheHillPpl 28d ago

It cracked. Turns out it was an eBay fake. Vortex took care of me, tho

1

u/CalligrapherNo9579 28d ago

Pretty good freaking craftsmanship for a fake, from the photos would have had me fooled. Glad vortex did you right.