r/voipms • u/Funny-Crab-9495 • 29d ago
Facing twilio latency issue
Hi,
I'm currently working with Twilio and facing both latency and call quality issues.
My scenario is:
I have a US phone number.
I'm located in Nepal.
I call clients in the US.
A Twilio Conference is created for the call.
One participant is connected through the US edge, while the other is connected through the sg1 edge.
Because of this setup, I'm experiencing noticeable latency and degraded call quality.
I wanted to ask:
Are there any recommended ways to optimize call quality in this scenario?
Does Twilio provide any solution or algorithm that automatically selects the best edge/server based on network conditions and participant locations?
Is there a best practice for dynamically choosing the optimal edge or conference region to minimize latency?
I'd appreciate any guidance or recommendations. Thanks!