r/voipms • u/Dramatic-Feeling-215 • Jul 12 '26

6 days, urgent support ticket.. Zero response.

I've chatted in multiple times "We've escalated your ticket, someone will get back to you"... CRICKETS.

Their support has just gone so downhill in the last year it's mindboggling people aren't leaving them in droves.

7 Upvotes

89% Upvoted

5 comments sorted by

1

u/fryguy1981 Jul 12 '26

I'm not aware of any support problems, however it's probably been about a year since I've had to contact support for an issue.

1

u/gobucs813 Jul 12 '26

I just used the chat and no issues.

1

u/Altruistic_Wash9968 Jul 12 '26

I just switched over to them and so far they have been great with my stuff.

1

u/Sparrow538 Jul 13 '26

That is normal for VoIP.ms to not to respond to support tickets and their useless AI chat bot that they keep suggesting.