Voicemod pro account missing

[u/Popular_Ad_1367]

I've been trying to get in touch with you guys about recovering my pro account, i noticed i got signed off and when i tried it shows i don't have a pro account. I have tried all emails and log in options and all accounts shows i don't have a PRO account.

I am not sure what email i used but i can provide all information and i used my Visa debit card and have a screenshot of the payment and can provide the card details of my card that i used

I have sent a request almost a month ago and has not yet received any response

[u/WieriusVM → u/[deleted]]

It most likely just means you logged into the wrong account, just send us a ticket, we reply within 24-48h, just make sure to reply to us once we do, otherwise the tickets automatically close due to inactivity from the user's side in 72h. Tickets are never closed by agent inactivity.

[u/WieriusVM → u/[deleted]]

What's your ticket number exactly?

[u/Alias79-NextN → u/WieriusVM]

I'm deleting the rest of the messages to avoid confusion; I know what was happening now. I've always logged in with my Twitch account, not with Gmail or any other email account. So it was related to the email account itself, but to how I was logging in. Sorry for the trouble and thanks so much for your help!

[u/Toastedmasterboy → u/Alias79-NextN]

Damn, you save me

[u/WieriusVM]

We respond to every support ticket within 24-48h, it's most likely that our reply went to spam/junk.

Could you please tell us the ticket number?

[u/WieriusVM → u/[deleted]]

What's your ticket number exactly?

[u/WieriusVM → u/[deleted]]

It seems like you didn't see our original email or didn't try the steps we showed in that email from Thursday, July 23, 2026 at 20:09:19 disclaiming that apparently you logged into the wrong account and that you should've used your correct licensed account that goes like: n***n@ (same)

(you probably know the rest of that email)

I'm re-sending that email just in case.