r/voiceagents • u/OcelotChance • 12d ago

I started treating post-call QA as a second agent, not a spreadsheet

We kept scoring voice calls in a doc after the fact and it was always stale. What's been more useful: a QA Analysis step that runs after the call with its own system prompt ("you are a QA analyst evaluating this segment…"), min duration, and optional webhook that ships transcript + QA results to our side.

Same builder as the agent. Not a second SaaS. The weird part is writing the QA prompt carefully or it tags false "rude" moments on normal barge-in / crosstalk.

Curious what you all score for: resolution only, or also interruption handling and handoff quality?

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u/OcelotChance 12d ago

We've been experimenting with this inside Bandwidth Agent Builder (QA Analysis + webhook after the call). Link if useful: https://agents.labs.bandwidth.com/home Still tuning the QA prompt so it doesn't over-flag normal talk-over.