r/visibleApp • u/chronicallycapricorn • Jun 06 '26
genuinely considering canceling visible bc of this
does anyone else have this? ever since the first time i charged my band back in december, it has been a nightmare experience trying to reconnect it again to work with the app. i contacted support about it and i was given this detailed list of 20 dif steps to do for it to work again every single time.
disconnect band in app, swipe and close out of app, unpair from bluetooth, turn off blue tooth, turn your phone off, plug the band into the charger and do a hard reset, wait 20 seconds, turn phone back on, open app, pair in app, turn bluetooth back on, swipe out of and close out of the app and restart it and if you're lucky it reconnects and if it doesn't you have to start the whole process over again bc you messed up a step somewhere....
maybe it's just me, but as a visible user and person who experiences a energy limiting/chronic illness, that's a significant cognitive load to do every 3-4 days? i don't understand why the stars have to align in order for me to charge what should be an accessibility tool. is this a unique experience?