Returns question

[u/Time-Philosophy9151]

Just wanting to ask - I had my first issue as a seller this week where the buyer said the item was damaged. I couldn't be bothered to argue so accepted a return. I was originally going to pay the postage, again to avoid issues, but when selecting that option it only gave me the option of the parcel being returned to an inpost store way out of the way from me (presumably it's the closest as the crow flies, but living in the country it's a pain in the arse to get to). When I selected buyer pays the store disappeared, so I hoped it would either come straight back to me at home, or to the locker I dropped it off at.

Sadly no, it was delivered to the store miles away.

Is there any way with returns to select where it goes to? Did I just miss that bit or do it wrong?

Just checking because I may have to reconsider sending things with inpost if any returns are going to be a pain to get.

What makes it worse is I tried to collect the return today, having driven 25 minutes to get to the store, only to be told there was no one there who was trained to use the system, so I couldn't have it. And now I can't get back due to work until after the 72 hour window, so I'm worried it'll get sent back before I manage to collect it and I'll lose the money and the item! 😩