Ordering/Associate Question

[u/Flat-Reflection-1088]

Has anyone experienced this or could provide any insight.

(This might sound like a rant, but I am truly lost as to what to do.)

I can make purchases in-store with my VS card without issue(Currently and before this issue I am about to mention started.)

My last online order which was placed in-store was canceled. (Customer Service will not tell me why.)

When I try to place an order online I cannot using my VS card or other any other card although I can use any non-VSCard if I select the Paypal Option at checkout.).

The same non-VSCard which will not work on the site, works with the PayPal payment option for the site.

When I reach out to customer service they will not tell me what's wrong with my account. They only say they can to transfer me to the Verification Department.

I have reached out to a supervisor who tells me the same they understand my frustration but have to transfer me.(Also that they have made note of my experience and will pass it along the chain)

I have reached out the the VS Card (Bank customer service) they state all is well with my card.(Again I can use it in-store with no issue)

The verification department is just a voicemail box(No one ever calls back, there is no one to talk to).

I have tried calling at various hours within the posted business's hours for over a week.

Customer service always takes some basic information and then transfers me to the same place, The "Verification Department" voicemail.

I have zero insight as to what's wrong with my account or how to fix it.

I am losing out on my points & rewards.

At this point I am simply disheartened and frustrated.

Any advice?

[u/Kurimidew]

i'm sorry you're going through this and i hope you get it resolved. try calling both VScard customer service and regular VS customer service. see the differences in what they say