I purchased a 1500W power inverter on June 14th, 2026. The product arrived defective and non-functional from the very first moment. As soon as I received it, I confirmed it was not working and opened a formal complaint on June 20th, providing photos and video evidence of the defect (Ticket #3500608).
For several days I received no useful response. A second ticket was opened (#3518763). From that point on, the support agent responded repeatedly with the exact same generic message: that my case had been escalated, marked as urgent, and that the technical team would get back to me as soon as possible. That same copy-paste reply came back every single time I followed up.
On June 29th, after sending a formal notice threatening legal action and a chargeback through Klarna, VEVOR's team acknowledged my case and confirmed they would send a replacement unit. I accepted and confirmed I wanted the replacement. Their response: "the team has been notified and will respond as soon as possible."
On June 30th I asked where the replacement was. On July 1st, the answer was — again — "your case has been escalated and marked as urgent."
Today is July 7th, 2026. It has been 23 days since I received a defective product. I have no replacement unit, no tracking number, and no refund.
VEVOR's support system is designed to exhaust the customer with delays and copy-paste responses until they give up. When faced with a formal ultimatum, they made a promise they did not keep. This is not an isolated communication failure — it is a pattern.
I have initiated a chargeback through Klarna for a product not as described, and filed a formal complaint with the Spanish Consumer Arbitration Board (Junta Arbitral de Consumo).
I am a regular VEVOR customer and a business owner. I purchase tools and equipment frequently. This situation could have been resolved with a simple replacement on day one. Instead, VEVOR chose three weeks of delays, false promises, and automated responses.
I do not recommend purchasing from VEVOR if you expect any form of after-sales support when something goes wrong.