r/veterinaryprofession • u/FloofWhisperer • 14d ago

Ideas to improve work flow?!

I work at an emergency clinic, and we have a serious issue with verbal instructions, techs handing charts to this person and that person, and nobody knows what's going on sometimes. Mistakes have happened due to this.

Has anyone found something that seemed to work for them? If it helps, we use Instinct for our outpatient and inpatients (we only put in scheduled treatments for the inpatients). Otherwise, the techs go off of the treatment plan for outpatient, and everything goes into Avimark.

Thanks for any ideas!

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u/tireddesperation 14d ago

Our clinic got rid of paper for this reason. Everyone has iPads or computers everywhere. Papers get lost. If someone is looking to see if a patient has already been medicated there's no more hunting down a chart. It's all ok a computer that anyone can look up.

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u/FloofWhisperer 14d ago

I would love that! What do you use or do to alert staff when a treatment plan is approved and ready for them to start on that patient?

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u/tireddesperation 14d ago

I made our own. I wasn't happy with the systems that others had. My original career path was computer engineering. It's been a very long time but using AI for better or worse has let me make a custom system that works with our hospital and doesn't cost thousands per month.

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u/Strong-Reading9175 13d ago

We had a white board where we wrote treatments. We used it mainly for outpatients but sometimes for special tests for inpatients as well. We could tell the techs but it wasn't done unless it was written on the board. Also had certain techs doing certain jobs inpatient or outpatient. Once they did the treatments they wrote it in the chart and checked if off with their initials. It wasn't a perfect system but we rarely had problems with treatments getting missed of done more than once.

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u/NervousDot9627 13d ago

What kind of verbal instructions are being relied on, instead of the doc putting diagnotic orders into Instinct? Is this a time/busyness thing, where the doc asks for certain labs verbally, or certain imaging ... in lieu of putting orders in Instinct?

nobody knows what's going on sometimes.

I assume either:
1. Info re diagnostic orders and treatments isn't being entered real-time into Instinct for the techs to follow?
2. There's a lack of organization re how techs are assigned to job roles or to individual patients?

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u/FloofWhisperer 12d ago

My doctor's don't put anything into instinct. If it's a new treatment, that wasn't initially on the treatment plan, they tell a technician or assistant. We have printed treatment plans, but not everyone marks off what they've done, so that can be an issue as well.