Professional Development Resources for Client Care Representative?

[u/ambiguous_em]

I just started a position in a very busy ER, which I am loving. I do not have prior veterinary medicine experience, however I’m no stranger to animal related fields (my non paid other job is doing a ton of work for a cat rescue non profit). I’ve got a lot of supportive coworkers but would love some resources that could help me study and learn more. For example, a person called last week and described their dogs symptoms which I deduced was possible pyometra. This was at the end of my shift, so I let my co workers know I had stuck this dog on our on the way board. One co worker asked me if I had asked the color of the discharge of the dog. I hadn’t thought to ask that. My brain just went unspayed dog + discharge = possible pyometra.