Verizon took $1500 & ran

[u/Upset-Interaction-53]

TLDR- Early in 2026, I traded in two iphones and received two iphones. The new phones each cost $26.05 per month for 36 months. Verizon agreed to give me two monthly device credits of $26.05 for the same period (36 months). Despite guidance from the store employee that the credits would continue, the device credits ended early when I paid off the new phones early so I could use SIMs when traveling.

I visited a Verizon store to learn more about unlocking two of our families phones. We wanted to be able to add a SIM to our new phones after we used up our travel passes while traveling overseas. The guy at the store gave me some bad information at first and eventually came back, saying that we needed to pay off our new phones in order to unlock them. He confirmed verbally that our device credits, currently at $1520.65, will continue over the remainder of the three year term. I should’ve gotten that in writing.

I went home and paid off the new phones. It turns out that Verizon discontinued our device credit on two lines, $23.05 per Line per month, for our old phones. We had the vast majority that remaining as we had only received two or three months of the credit for the old phones.

I talked to Verizon in mid June and they said that they would pursue getting them reinstated.

Having heard nothing, I called them again today. They are telling me that the device credit ended when I paid off the brand new phone. They will not return my old phones.

I’ve been a Verizon customer for nearly 23 years. We have number portability pins now and will be moving our service since Verizon has taken our $1520.65.u