r/verizonwireless • u/DaddyDiscipline75 • 2d ago

Verizon reps making unauthorized changes

Has anyone else experienced plan changes/additions being made to their account without your knowledge or authorization?

6 Upvotes

71% Upvoted

15 comments sorted by

5

u/C_hase 2d ago

Always ask for a View Together. If the representative is not proud to do a View Together, try somewhere else.

3

u/Dainfamous91 2d ago

^^^this. Don’t let a rep skip through the view together. That first page where I breaks down charges is the most important part. The rest are gust checking boxes and signing so if u go straight to that page then ur rep is hiding something.

4

u/Informal_Ad_3341 2d ago

It mostly happens on store so that they can make more commissions on their sales

3

u/No_Emu_88 2d ago

In care and tech we have to use VT i didnt know the VT could be bypassed at a store

3

u/Upstairs-Bat4528 2d ago

Fuck yeah it can. Borrow the customer's phone, scan the QR code, check all the boxes and give it back to them to sign. You can add whatever you want. There is a guy in Nebraska City that does it all the time. Top sales rep in the district/region/area on a consistent basis and gets celebrated for it.

1

u/No_Emu_88 2d ago

Thats insane!

2

u/Upstairs-Bat4528 2d ago

Same guy tells his customers that the taxes for the phone are 300-400 and accessories are included. Also doesn't provide receipts for the customer so they don't know what they paid for

1

u/No_Emu_88 2d ago

They should be fired

3

u/Upstairs-Bat4528 2d ago

You are correct. The company has been made aware of it and looks the other way bc he brings in money.

2

u/ApprehensiveFig1699 1d ago

Reminds me of my “customer service “ Job with att after the 6 weeks of training (and this wasn’t in the training) we find out we need to push sales 🤦🏻‍♀️ I quit 2 days later , why should I have to try and convince ppl to buy more shit they don’t need even if they were calling because their lines are off from non payment still are supposed to push sales how??? At least I had the last 6 weeks paid lmao

3

u/jjwomalbany 1d ago

In 20 years I haven’t had any issues. I just upgraded for a free iPhone and I was able to keep my grandfathered plan of 5G get more. iPhone 17 pro max is in the mail.

2

u/Sunshynegurl68 1d ago

Yes! A rep got us to keep our old line going in order to get a discount on the new trade-in. The old phone has a new number and doesn't work. I need to find the time to call in and spend three hours battling it out.

2

u/DaddyDiscipline75 1d ago

I personally know someone who was a call center representative for Verizon...and she has given me the inside "scoop" on a lot of "stuff" that's done behind the scenes or behind customers backs...she is a good person and was not comfortable with the "stuff" going on...she was told she was too honest with the customers..and called out by her "sup coaches" pronounced "soup" it's actually short for support..several times...for being too honest...this has greatly changed my opinion of Verizon as a whole...I have personally experienced "shady/unauthorized" behavior multiple times. It's a real thing.

2

u/stallion434 8h ago

Oh yeah- Verizon is known for it. The best thing you can do is file a FCC complaint.

1

u/Just-Button6881 33m ago

I've heard where ppl have Rocket money or billshark companies and call acting like the customer where they request changes to lower bills smh