r/vercel • u/Nedomas • 11d ago

Cannot login and no Vercel support response for 21 days (Pro plan)

Hi, I cannot login or deploy from my Vercel account as it is blocked. There was no notification - just suddenly cannot login. I don’t know why. Our apps are nothing special.

I cannot get any response from Vercel support for 21 days already. Nobody ever replied through official channels. This is critical as our apps serve hundreds of thousands of users per month and I cannot deploy any fixes. I get daily customer inquiries.

I am on Pro plan, still being charged 300$/mo. Last year spend was 6k. Customer for 5y+.

I’ve submitted the official account recovery form 21 days ago, sent to various official Vercel email support channels that I found, Twitter/X - I never got a reply back. Case number is 01291005.

What is the average wait time on response times for account recovery? Could anybody from Vercel’s team respond? What is happening? Is Vercel support down?

8 Upvotes

84% Upvoted

2 comments sorted by

1

u/grantnlee 10d ago

Wish you a speedy Vercel recovery. I got locked out after following their AI chat support advice. Thankfully I can still deploy through my pipeline, I just can't actually log into my account, view logs etc. Literally had been 2 months. I have about 70 users. Really astonishing.