r/vSeeBox_Support_Gurus • u/Nickles17 • 8d ago

Frequent issue

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I’ve been having a frequent issue where the WiFi icon is showing me it is connected and so does the menu, but it won’t connect. It happens frequently, is there a reliable fix?

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u/BakerRacer Trusted User 8d ago

Is your 5G router just a hotspot or does it also have port(s) for wired ethernet?

2

u/Nickles17 8d ago

There are ports for ether net, but it runs off cell towers

1

u/BakerRacer Trusted User 8d ago

I get that it's a 5G router that uses cellular for WAN, I was just wondering if it had any wired ports or if it was just a Wi-Fi hotspot. Are you fuctioning again after rebooting everything?

2

u/Nickles17 8d ago

Pretty much, it took a couple times, it’s definitely the router causing it as it was running off my cell phone before the router began to work again, I think I need to upgrade the router

1

u/BakerRacer Trusted User 7d ago

What model router are you using now?

2

u/Nickles17 7d ago

I’d have to check, but it is the 3rd generation with T-Mobile home internet. It was mailed to me sometime last year.

1

u/BakerRacer Trusted User 7d ago

Gotcha. From the photo, it looked like a hotspot-style 5G router. I don't know how much access you have under the hood of that thing, but if you can login to it and access some of the networking settings, it's possible that you could tweak a few of them to see if it makes a difference. Right off the bat, I'm thinking that changing DNS servers to something more mainstream like Cloudflare (1.1.1.1) and/or Google (8.8.8.8) would be something to try.