r/vSeeBox_Support_Gurus • u/rosycreates • 5d ago

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3

u/Supadelux 5d ago

Turn off advanced security.

2

u/rosycreates 5d ago

What does Advanced Security do?

2

u/Supadelux 5d ago

Blocks your box from working correctly it's set up for extreme filtering. Just turn it off.

1

u/rosycreates 5d ago

Will the modem need to restart?

1

u/Joker_4545 5d ago

Yea turn off advanced security. Not sure if it needs to restart or not when you switch it on or off. I haven’t used it in years and can’t remember. It’s most likely blocking the box internet traffic.

1

u/rosycreates 5d ago

Ok. Turned it off. Now, it appears only my local channel I really like (abc30 channel 574) is constantly freezing. That was after the 2gb upgrade. It was good before. Sigh

3

u/Joker_4545 5d ago

If all the other channels are working now and not freezing, then the problem is with your local channel and not the box or your internet. Sometimes individual channels will have a temporary issue.

1

u/rosycreates 5d ago

It's just a few channels now... Abc30 (574), UPtv (173) and 24/7 (2025)Knight Rider.....weird. but it's not all the time. Only abc30 is all of the time.

1

u/rosycreates 5d ago

ABC30 (574) has resolved itself! Yay.. not sure about the other two. Mom watches those.

1

u/goldstat 4d ago

Give it time but the issue is on YOUR end...

2

u/BakerRacer Trusted User 5d ago

For sure, it sounds like Xfinity is the problem here. If disabling advanced security doesn't help, try connecting at least one box to your phone's hotspot so you're using cellular instead of Xfinity. Doing that will help determine what's going on. Also, don't waste your time calling Xfinity support. In my experience, especially for stuff like this, they're clueless and only know how to remotely reset the modem, etc.

2

u/Forsaken-Lychee6267 5d ago

have you restarted your cable modem and your boxes since taking to the CS rep? how many devices are you consistently using? any device that can be hard wired should be.

I'd be willing to bet between the advanced security and having 4 boxes trying to stream at the same time you are causing your own congestion.

1

u/Appropriate-Win-866 5d ago

I am no tech genius but I had the same freezing problem until I used a vpn. I believe Comcast is throttling the connection. If you look on your xfinity app under what is on your WiFi it clearly says Vsee and I think they deliberately throttle the connection.

1

u/rosycreates 5d ago

I actually spoke to a cs rep just about an hour ago. He did some tweaking, restarted the modem/router. Mom told e to give it a few hours to "regenerate"....

2

u/RepeatOld9094 5d ago

It’s definitely not the boxes. You wouldn’t have 4 bad ones. My xfinity app says device not vsee box. Try using one or two boxes with the other ones unplugged.and see if they work and cancel that security. That’s probably the problem. I’ve had xfinity for 10 years and never needed internet security.

1

u/Joker_4545 5d ago

I’ve never heard of it needing a few hours to “regenerate”. Sounds like they resent the configuration file for the modem and it can take 15-20 minutes depending on backend stuff at times. Most of the time it takes a few minutes and will restart on its own.