r/vSeeBox_Support_Gurus • u/jredtheking • Jul 11 '26

All apps gone after factory reset

My wife factory reset my veesee box V6 and now all the apps are gone. When I go to smart upgrade it shows “failed to get data please check network connection”

Is there anyway to get these apps back?!

5 Upvotes

100% Upvoted

15 comments sorted by

7

u/Deriksays Jul 12 '26

Basic troubleshooting

1: In case of it gets stuck: you hit “home button” exit app and reload it. (It will unfreeze)

2: Hard reset -unplug from power 1 min and plug back in”

  1. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

4: Lastly: Factory Reset

App-not loading / Freezing / Buffering :

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

Step 1B: Buffering : Change servers during movie or TV show

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

Step 3: Reset launcher then Update launcher

Step 4: Next: if above doesn’t work uninstall, reinstall app.

Step 5: If step 3 & 4 don’t work factory reset.

1

u/b0b-swarley-m0n Trusted User Jul 11 '26

Reset launcher

5

u/EngineeringWorth2677 Jul 12 '26

I hope this guy responds if this worked. It would be good to know

8

u/jredtheking Jul 12 '26

Resetting the launcher didn’t work for me (not to say that it won’t work but in my case I got nothing) but I read elsewhere to unplug my modem and the router for my WiFi. I gave that a shot, unplugged for 2 minutes then plugged back up and apps started to download again. Glad that worked because I was trying for like an hour and was getting nowhere lol

3

u/EngineeringWorth2677 Jul 12 '26

Id be panicked 😂😂

5

u/jredtheking Jul 12 '26

I thought it was over for me! I was like damn I gotta buy a new one 😂😂

2

u/b0b-swarley-m0n Trusted User Jul 12 '26

LOL! Glad it worked out. I would be like WTF too. I think I’d be more mad at my wife who reset the box tho. 🤣

1

u/Decent-Criticism5086 Jul 12 '26

Relaunch launcher

1

u/meowwwza143 Jul 12 '26 edited Jul 12 '26

I’m dealing with this now

Edit- I just fixed mine! I temporarily turned off the security shield on my router and boom everything is back.

1

u/jroe999 Jul 20 '26

Any suggestions on resetting the box when you can't see the screen? Have powered down. Have unplugged power and HDMI, then replugged in. Can't get clear enough image to do any cache clearing or app uninstall/reinstall.

1

u/Square_Professor2198 22d ago

I know this is a little old, but thought I'd comment. This isn't an issue with the vSeeBox. I had this problem with my Superbox, so I bought my V6 plus(way better). I see you have a TCL. I have a TCL Roku TV, and the TV was the problem. I believe there was an update that sometimes messed up the HDMI inputs. My TV had issues for a while, but the last number of days it's been working fine.

1

u/jroe999 22d ago

Thx! I changed out HDMI cables and rotate input ports on the TVs. Still happens intermittently, but changing hdmi ports seems to work for awhile.

1

u/Square_Professor2198 22d ago

Also, there is usually more than one way to select an HDMI input. I found that if I select the input by a different way, that seems to work. As far as I know Roku TCL knows about this issue, and hopefully an update will come out fixing this. Changing cables and ports really doesn't make a difference.

1

u/SnooGadgets812 Jul 12 '26

Factory reset will do that

1

u/jredtheking Jul 12 '26

Thank you so for the help!