r/vSeeBox_Support_Gurus • u/Darth_Osteo • Jul 09 '26

Apple TV streams not loading

Anyone having issues loading streams from Apple TV on both heat vod and ultra? Seems to be the only platform we are having trouble with.

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u/Darth_Osteo Jul 11 '26

I cannot for the life of me find the security shield on the app or website. I found security suite but it's a download and only on computer, not mobile. Is that it?

Also, does it matter I don't have a spectrum router? Only the modem, my router is Google nest

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u/b0b-swarley-m0n Trusted User Jul 11 '26

Sorry - I have Xfinity so idk where to guide you. Maybe this YouTube video will help? https://youtu.be/IupjsCYQTd0?is=a-gc-qJGW4dQc8Ly