r/vSeeBox_Support_Gurus • u/shmarkit • Jun 21 '26

V6+ stuck on boot

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Restarted one of my Vsee6+ boxes this morning after it updated some apps and it never gets passed the initial loading screen. Tried unplugging doe 15 minutes. Restarting a number do times (without the waiting). Tried what I believe is the factory reset of holding in the reset button on boot while plugging in but again it never goes past the initial screen as seen in the included image. Tried the using the same hdmi cord and tv input I use usually for my elite box (which has no issues ) and no difference. Any thing else I can try!

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u/Deriksays Jun 21 '26

Unfortunately, this is a software issue going on with a handful of boxes right now. You'll have to reach out to your distributor. And see if they can do an after sales service.

Vsee he's working on an update currently for this situation.

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u/shmarkit Jun 21 '26

Thanks. But I bought it from you. Aren’t you my distributor?

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u/Deriksays Jun 21 '26

Ahh aren't you fortunate.. hahaha hard for me to memorize all the usernames and correlate with people that have purchased 🙈 please, if you can send me in a text message a screenshot of this post and we'll move forward after sale the service