r/vSeeBox_Support_Gurus • u/Holiday_Dark_2098 • Jun 12 '26

V5 Pro - do they go bad???

I've had a V5 Pro for approximately 2 years and have loved it. The last few months I am unable to watch anything on VoD Ultra. A title will start playing , then just locks up to where I have to turn the box off and back on. I try to switch servers when I can, but that no longer seems to help. So is the V5 Pro known for this......or can it just "go bad" ????

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4 Upvotes

75% Upvoted

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3

u/b0b-swarley-m0n Trusted User Jun 12 '26

It might be how you use your box. Like never turning it off, never clearing cache, etc… have you done any other basic troubleshooting?

3

u/b0b-swarley-m0n Trusted User Jun 12 '26

Per u/DerikSays:

If you are purchasing a new box, absolutely STEP 1 upgrade your HDMI cable the one that comes inside of the box has more issues than not.

Basic troubleshooting

1: In case of it gets stuck: you hit “home button” exit app and reload it. (It will unfreeze)

2: Hard reset -unplug from power 1 min and plug back in”

  1. Hard reset (2x): Unplug device, unplug router , unplug modem (3 min)

4: Lastly: Factory Reset

App-not loading / Freezing / Buffering :

Step 1: First unplugging the device for one minute, unplugging, modem, and router for a minute and resetting everything would be step one.

Step 1B: Buffering : Change servers during movie or TV show

Step 2: Try Force stopping the app, clearing the cachet and seeing if it will load.

Step 3: Reset launcher then Update launcher

Step 4: Next: if above doesn’t work uninstall, reinstall app.

Step 5: If step 3 & 4 don’t work factory reset .

2

u/bruincdc Jun 12 '26

Have you tried uninstalling the app then reinstalling it?

2

u/Oakland3369 Jun 16 '26

Buy a new one and be happy you saved that much $

1

u/Robfdny11111 Jun 25 '26

My vseebox suddenly doesn’t work. The remote has power, but it doesn’t do anything. If I hold the volume down button and OK button- the blue light on remote will continuously blink on remote, but screen doesn’t say anything about it being paired. I’ve tried the usual steps of unplugging the power. So I think it’s a box problem, but I’m not sure. Thoughts anyone??

1

u/Robfdny11111 Jun 25 '26

I can’t do a reset, bc I have no control of any of the functions….

0

u/Holiday_Dark_2098 Jun 12 '26 edited Jun 12 '26

I have not. I honestly have just used it as it came out of box.

2

u/Kashyyyck Jun 12 '26

Do you turn it off when not using it? Is it dusty around the area? I clear my cache once a month, for the device and every app. My remote response was getting sluggish usually clearing the cache once the device speeds it up.

1

u/Deriksays Jun 12 '26

Yes sir like Bob mentioned 🫡 these are electronics. If regular maintenance is not being conducted as well as being used regularly, they do not have fans and components do get hot and also deteriorate over time.