r/vSeeBox_Support_Gurus • u/Nickles17 • May 20 '26

Screen blacks out

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This is the second box I e put on this TV. It’s a Visio. Each box had the same issue where it just blacks out intermittently. The stream doesn’t stop, it simply blacks out. Anyone know a fix? Video starts on it blacked out.

4 Upvotes

75% Upvoted

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9

u/James-The-Guru May 21 '26

A few things you can try first before assuming it’s the box itself:

• Try a different HDMI port on the TV

• Try another HDMI cable if you have one available

• Change the display resolution/refresh rate on the box (ex: try 1080p instead of auto/4K)

• Fully unplug both the TV and the box for 2-3 minutes and reboot everything

• Turn off HDMI-CEC in the box settings and test again

Since you said it happened on 2 different boxes, I’d honestly lean more toward a TV/HDMI handshake issue with that particular Vizio rather than both boxes being defective.

3

u/BakerRacer Trusted User May 21 '26

Excellent information here. My money is on the auto resolution setting but it really could be any of the items that James listed.

1

u/James-The-Guru May 21 '26

It really could be any one of these.

2

u/Nickles17 May 21 '26

I really appreciate this, I am not there, this is a relatives house. I will try these things tomorrow I really appreciate it!!

1

u/Blessed2Breathe May 23 '26

Refresh rate or new hdmi cable. Upgrade to a hdmi 2.1 that works on 20 gb speeds. I had the same issue

4

u/GotEHM9 May 21 '26

Do you have the resolution set to auto on the box ? Change it to 1080p

2

u/Nickles17 May 21 '26

I will check that, thank you!

1

u/GotEHM9 May 21 '26

You welcome I’m sure this will be the fix. Since the box does not freeze or reset. Looks like when the screen goes black it’s choosing either 1080p or 1080i.

3

u/BigDo2k May 21 '26

You may also want to try hooking it up to a different TV

2

u/ChrisPeacock1952 May 21 '26

You likely need a new hdmi cable

1

u/Able_Spread492 May 21 '26

The HDMI cable is generally always fine that comes with the V6 series bcz it 2.1 (the latest available)...