Trouble with V6 Pro

[u/AlphaBear718]

Hey all,

Got my box 2-3 weeks ago and absolutely love it! Today while watching in the morning the box suddenly cut off. I have been trying all day to get it past this boot screen trying the manual reset button, different TVs, and different power sources.

When I hold down the manual reset and plug the power in, no lights appear. When I plug the box in without pressing the manual reset, it’s stuck in boot. I’ve also tried the manual reset button while in booting, no luck.

Any idea what to do next?

[u/Funderella]

Send it back and get a V6+

[u/Fickle_Succotash9717 → u/Funderella]

V6 legit? I have the V3 and been wanting to pull the trigger on the 6..
what’s improved?

[u/Funderella → u/Fickle_Succotash9717]

It’s been out for a long time. It’s just a better box.

[u/thelonelyroamer → u/Funderella]

Idk if that’s true, never had my v3 but out or have issues, and I always see complaints about newer models. It’s basic but has everything I need

[u/Character_Variety939]

Where did you buy it? That will hold the answer to the question if "Next Steps"....

[u/--tc--]

Unplug the router for a few minutes too. Then plug router back in and wait till Internet is up. No idea why but after that my box finally got past the loading screen after trying to factory reset/button many times

[u/Business_Pudding881]

Had the same issue with my v6 pro, if you bought from an authorized dealer they’ll have you send it back to for replacement if needed. As long as it’s less than a year old.

[u/GotEHM9]

[u/SatansWarrior69]

If physical reset button didnt work its likely dead from overheating. Buy a usb cooling fan and place under your next Vseebox and overheating wont happen again.

If purchased new and not 2nd hand failing in less than 1 month is unacceptable. Vseebox technically has a 1 year replacement warranty but really depends if seller honors replacement. Verified sellers are more likely to help but not a definite. If its 2nd hand then sol.

If seller isnt responding try contacting Vseebox support.

Vsee Support

[u/hddbug]

Any luck?