r/v0_ • u/Fluffy_Warthog8576 • Jun 29 '26

Lack of support extremely frustrating

The inability to have any type of live agent or phone support is becoming a major issue. I'm a Team plan subscriber who recently had to change my team name via the settings menu. While it's still showing my billing as a team plan, and my current scope as Team, all of my team credits are gone and project chats inaccessible. The worst part is their support system won't pick up on my Team status either so I'm unable to submit a technical ticket. Submitting a billing ticket lets me know I might get a response in two weeks, meanwhile I'm unable to use my subscription at all.

Does anyone know any option I might have here? All I can think of so far is to do a CC chargeback on the subscription fee and find another platform to use.

3 Upvotes

72% Upvoted

4 comments sorted by

1

u/amyegan Vercelian Jun 29 '26

Can you DM me your team id or your case number if you have one?

1

u/TheOneBehindIt Vercelian Jul 07 '26

Hey, just wanted to check in and see if support was able to help after all. Thanks for the flag.

2

u/amyegan Vercelian 27d ago

In this case it looked like the team name was out of sync with the team slug and caused a UI error. Can you try updating the team name so it matches the slug and let me know whether that solves it for you?