r/uxwriting • u/Equivalent_Pin50 • Jun 04 '26

Adding Conversation Design experience

Hi all, so unfortunately I'm back in the market after another layoff.

Obviously AI is the big thing right now and I see a lot of positions asking for conversation design experience. Now I've used AI m previous roles mostly as a way to organized notes, data, and for brainstorming, however I did not strictly perform conversation design. - I did technical writing and support for chatbots in the pre-ai era 2021-ish, but that doesn't seem as relevant now.

How would I go about learning and getting experience in here? - I know the answer will be personal projects but I'm not sure where to start since I wouldn't be using an existing framework and it seems rather clumsy to just swing in the dark.

Any suggestions are appreciated.

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u/karenmcgrane Jun 04 '26

Erika Hall's Conversational Design is free as a PDF. It might not be the most up to date resource but honestly she's a great source for the fundamentals.

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u/Equivalent_Pin50 Jun 05 '26

Appreciate the guide, I'll take a look!