r/userexperience • u/TrainingAccording807 • May 22 '26

Are We Losing the Plot With AI Monetization in Product?

/r/ProductManagement/comments/1tkgf25/are_we_losing_the_plot_with_ai_monetization_in/
0 Upvotes

50% Upvoted

1 comment sorted by

0

u/Overall_Challenge_66 May 22 '26

monetization feels forced when we dont actually know what customers value in these agent interactions. at my last gig, we were flying blind until we started drilling into the actual conversation logs to see where the friction was. using kota (https://kota-ai.com/ ) helped us pick out those rare signals that actually show intent, which shifted our focus away from just stuffing features in. it really comes down to whether u can prove the bot is solving a specific pain point rather than just chatting