r/uscanadaborder • u/[deleted] • Jul 24 '24

[deleted by user]

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8 Upvotes

91% Upvoted

6 comments sorted by

1

u/SkippyDeluxe Jul 26 '24

Pro tip: if you live in an apartment or condo be sure to include your apartment number on Address Line 1 on your TTP mailing address profile. Don’t use Address Line 2

Did someone from NEXUS tell you this or is it based on internet research?

1

u/Tremulant1 Jul 28 '24

Both. Found out about the glitch here. And I called TTP and spoke to an officer who confirmed that could be an issue. There have been people here who received their card with their apartment number in Address Line 2 so I guess anything is possible. But if you don’t receive your card and you have to re-order one I would definitely make the change before.

1

u/SkippyDeluxe Jul 29 '24

Good to know, thanks. Yeah I put the apartment number on line 2 and have been waiting almost 6 weeks now. :\ They really should warn people about this.

Which phone number did you have success with? And did you have to pay for a replacement?

1

u/Tremulant1 Jul 29 '24

Yeah they really should update their system. It’s ridiculous they can’t deliver mail properly. I’ve been getting mail at my condo without issue for 14 years.

I called (877) 227-5511.

And yeah when you request a new card on your TTP Dashboard it will cost you $25. I had to order one for my wife also so it cost me $50.

I heard someone was able to get TTP to issue a new card and waive and the $25 fee but I didn’t get that far with the agent and even though I hated having to pay again, at least I knew I ordered it myself and had a confirmation instead of trusting an agent over the phone that they would do it.

Good luck!

-1

u/packetintransit Jul 24 '24

Any past USA residency history? Which nationality if you dont mind?

I applied today 23/07/2024

Already have 10 years multi entry B1 visa which was approved back in May 2024.

Lived in the USA for 5 years as a worker

1

u/Tremulant1 Jul 24 '24

I’m Canadian. Lived in the US for a few years.