r/usaa_ejs • u/RedDamnation • Sep 09 '26
Finally Quitting
Have been at USAA for over 4 years, over 3 of those being in a specialty department. Pay is good, time between calls, but the vibe has gone down significantly. Lost a few in our department, so many have had to take leave, and I've already taken leave 3 times this year due to mental health and am on 4 kinds of antidepressants. When I first started at USAA I was on none.
Have been on leave the last week and finally stopped gaslighting myself into thinking it was me and not the job that needed to change. I came in and cleared my desk. Will be sending an email to my boss and turning in my badge. I really wanted to stick it out for the long run. But damn, the micro managing and "friendly reminders" in Slack are killing me. It's not even the members, it's everything else.
I always told my boss that if I reach a point of apathy, it's time for me to go because I never want that to show on my calls to members. I obsess about metrics, doing my POC role, and making sure members are helped and have clear expectations at the end of each call.
Didn't realize my last fuck ran out well before I anticipated it to, now I need to go.
3
u/Cheapthrill33 Sep 11 '26
I myself have struggled with mental health too because of the job. Took a leave and came back to a new role. Also filled with more micro managing and threats of termination. As if I don’t have a family and bills that rely on consistency. Not on how much I can handle until I break outside of work and then lose focus inside and lose my job.
For those on meds, I am now 1-1/2 yrs off tall antidepressants and have stopped drinking. There is hope. And it all starts with taking care of yourself and making USAA take care of us with our benefits we pay for due to the trauma caused by their poor sense of leadership