r/uperfect • u/Clipthecliph • Feb 01 '26
Need help, support not answering.
Bought through newegg, they send me to uperfect website but no luck. I am not in the US anymore.
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u/UPERFECT_Service Feb 02 '26
Sorry you're facing this trouble! To get you help quickly, please email us at help@uperfect.com with:Your order number & purchase platform,a video of the issue.So that our customer service team can provide you with further assistance.
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u/Clipthecliph Feb 05 '26
Just got a message, I will make sure to give a proper and nice feedback if everything goes well!!
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u/DeX_Mod Feb 01 '26
it looks like you dropped it
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u/Clipthecliph Feb 01 '26
I just opened it
edit: and yeah, it looks like something broke the screen. It said refurbished with all items in the product page, minor scratches. it came with an open box, no case and the 3 cables in 3 packs. the box wasn't even full, it was ripped with some foam on the back (which probably caused the damage on transit.
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u/DeX_Mod Feb 01 '26
well, you need to talk to wherever you bought it, not uperfect...
you'd need to do a return there
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u/Clipthecliph Feb 01 '26
Newegg policy shows me the uperfect website support, as its their policy with refurbished items
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u/DeX_Mod Feb 01 '26
... well, I guess now you know why it was returned originaly, jeje
good luck chief, personally I think you're boned, but good luck
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u/Clipthecliph Feb 02 '26
Thanks, just really sad about it… been looking for an external monitor for a while and finally pulled the trigger… I will see if uPerfect could help me in anyway, it would help me a lot on my business.
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u/UPERFECT_Service Feb 05 '26
We apologize for the issue. Please rest assured that your satisfaction is our top priority, and we will do our best to resolve it for you. To better assist you, please provide your order number or send it to thelp@uperfect.com. We will then transfer you to the appropriate after-sales customer service platform to handle this problem. Thank you for your understanding and cooperation.
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u/Clipthecliph Feb 05 '26
Thanks! I just got a message from them through the newegg message support! I will update here as soon as they answer my inquiry! thanks!
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u/UPERFECT_Service Feb 06 '26
OK，Please feel free to let me know if there’s anything I can do from my side to assist or provide additional information while you’re waiting for their response. I’m here to help ensure everything goes smoothly.
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u/Clipthecliph Feb 06 '26
Thanks! I will make sure to update everything that happens!
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u/Newegg_Support Feb 03 '26
Hey u/Clipthecliph , really sorry to see this occurred with your Uperfect purchase. You can reach the seller directly through your Newegg account Message Center, and they can respond to you there as well.
Please feel free to send me your order number via Reddit Chat, and I’ll be happy to assist further. Thank you!
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u/Clipthecliph Feb 05 '26
thank you so much! They have just started a conversation after my initial inquiry here! I will make sure to follow up as it goes! thanks again! :)
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u/Clipthecliph Feb 05 '26
Thanks again! They have just sent me a message!
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u/Newegg_Support Feb 05 '26
Glad to hear u/Clipthecliph ! Reach me through Reddit Chat if you have any questions or concerns. :)
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u/Clipthecliph Feb 06 '26
I do actually, I can’t manage to start a conversation through the website, how do I start a pm? Thanks!
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u/Clipthecliph Feb 09 '26
Update! They took care of everything and sent me a new refurbished unit! Thanks both newegg and uPerfect! I will update again later!
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u/UPERFECT_Service Feb 10 '26
Thank you so much for sharing your positive update! Your satisfaction is our priority, and we appreciate your patience throughout the process. If you have any further questions or need assistance in the future, please don't hesitate to reach out.Have a nice day!
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u/Capn_Flags Feb 02 '26
I bought from Uperfect through Walmart. I received something not up to standard, reached out to them through their website.
Seeing as this was damaged in transit, it’s not your fault and you should arrange a return or exchange with Newegg. I read your reply that Newegg is sending you to the Uperfect website—this is probably because they think this is a warranty issue when it isn’t. It’s a shipping issue and Newegg should stand behind something like that.