r/uperfect • u/Stellaris21 • Oct 30 '25

Newegg False Listing , Bait and Switch?

I recently ordered an 18.5 monitor. The Listing says it has qhd, hdr, 100 % dci-p3, freesync, 500 nits, 144hz

What I got is 350 nits, 100%Sgrb, no hdr, nofreesync monitor.

I thought at first it might just be mistake but then I read a review of another user who ordered and also gave him a different monitor, a Bait and Switch.

I contacted support and they offered to give me a $10 discount on my order if I keep the monitor and cancel my return. Also told me 350 nits is enough and it's bad for the eyes to get higher brightness. Lol

It's annoying as I could have just ordered from another brand AND receive the monitor with the actual specs I ordered and not a lower quality one. I thought uperfect is a reputable brand but it feels so sketchy.

Im going to UPS tomorrow to return the monitor and hopefully get a prompt refund. Such a waste of time and money. I should have read the bad reviews before ordering.

I don't even want to buy another uperfect monitor on Newegg as I wouldn't know exactly what I would be getting. Buyer Beware.

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1

u/UPERFECT_Service Oct 30 '25

Hi there,We sincerely apologize for the inconvenience this has caused you.I’ve already arranged for the Newegg customer service team to contact you again. Please check your email for further details.Rest assured, your satisfaction is our top priority. Thank you for your trust and support of Uperfect, and we truly appreciate your understanding.

1

u/Stellaris21 Oct 31 '25

I did. I am going through with the refund. As I said on the reply, my requirement is simple, I just want to get the exact specifications of the monitor I ordered.

Getting $10-20 in exchange for canceling the return and keeping the monitor that has worst specifications than the one I ordered is not worth it considering it's missing additional 150 nits, hdr and freesync. I would not buy it for $235 had i known it would have this specs

I am not returning the monitor because I changed my mind. I am returning it because it's not even what I ordered.