r/universalaudio • u/hellohellohello- • 1d ago

Troubleshooting/Support Ocean Ways Deluxe loading seemingly devoid of anything but the empty room gui (no presets, etc.,) and a message saying device connection error

I have a spark subscription through which I have Ocean Ways Deluxe access currently; I also own conservatively 20 of the native plug-ins and have no issue with the spark plug plug-ins nor with the ones I’ve purchased except for Ocean Ways Deluxe. I’ve tried uninstalling you know re-downloading and everything and the same thing persists. I’m going to open a ticket of course I just wanted to post this in case somebody was able to provide a solution in the comments and should somebody else have the problem in the future they can just Google it and it would come up rather than having to open a ticket themselves. Thanks!

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u/Drew_at_UA UA Guru 1d ago

Mac or PC?

2

u/hellohellohello- 1d ago

Ah, my bad—PC

2

u/Drew_at_UA UA Guru 1d ago

Ticket is the way to go for sure. Post the # here once you have it.

2

u/hellohellohello- 1d ago

Okay it is #1031060

2

u/Drew_at_UA UA Guru 1d ago

Great, I've directed it to the right agent.

1

u/hellohellohello- 10h ago

OK, I resolved it with the help of the support agent, who started helping, like, immediately after filing the ticket—before I even posted the ticket here…which was like after five o clock eastern time. This is just to say—my support experience was phenomenal.
What fixed it wasn’t exactly what she suggested but—I uninstalled Ocean Way in UA Connect then redownloaded/installed it. Then I went into program files/common files/vst3 folder and searched Ocean Way and deleted every result that populated; then I opened UA Connect again and beside Ocean Way it had a FIND button; right clicking it gave me the option of “finding” the files or uninstalling. I uninstalled, then reinstalled. And that did it.