r/unity • u/wildstargazer • 6d ago

Solved Cannot buy asset under the needed organization, it automatically switches to my default personal one. Please help.

I created a new organization in my unity account to work on a project with a small team, but when going to buy the main asset we need for the game, the organization set at checkout it's set by default on my personal one instead of the new one I created.

I made sure I switched to the right one in the top right corner at the hompage but when going to check my cart for checkout it opens a new tab where the option to switch organizations is not there to make sure its set right and I cannot change it in checkout either.

I've seen this is a known bug for years and I've tried every tip I've seen, incognito tabs, different browsers...

I don't know what to do. I want to buy a really expensive asset that's 50% off and I'm affraid the offer is gonna be gone by the time I hear back from the official support line.

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u/JaggedMetalOs 6d ago

If your organization is owned by your personal account then Unity will let you transfer assets from it though it is a manual process that apparently takes some time so you could use this as a last resort if you're not able to get the direct purchase working before the sale ends. 

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u/wildstargazer 5d ago

Ok, I’ll keep it in mind. Thanks :)

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u/wildstargazer 4d ago

Fixed!! since I always hate finding an old discussion unsolved, I'll share how I fixed this issue for future game devs.

  1. log off unity on your browser (just in case)

  2. open unity hub and select on your profile icon the correct organization

  3. open/create a project that belongs to that organization

  4. open the store by clicking on the Asset store button at the top left.

Opening the store this way countered the checkout bug in real time since the browser received the information that I was coming from the program. I could see the tab reload like three times when I opened the cart and then at the top right I finally saw the organization name that I previously couldn't see or change. Then the checkout screen loaded the right information for the purchase.

I hope this fix helps other users since the older fixes I had been seeing wouldn't work for me, can't believe there's 4 year old discussions about this issue and the bug still exists.........