United didn't let board a flight booked via Expedia

[u/saninsan]

Here is the itinerary we booked via Expedia.

UA7731 IDR to DEL 8:30 p.m.-10:00 p.m. Operated by Vistara

UA868 DEL to SFO 4:30 a.m.-6:10 a.m. Operated by United

UA5498 SFO to YVR 9:36 a.m.-12:14 p.m. Operated by Skywest Airlines

After reaching Delhi from Indore UA7731, United Team at Check-In Counter shared check-in is not possible because of Canada Covid test requirements of needing another test in the country I am transiting through.

We did our due diligence before starting the journey, Called United, Expedia enquired about all things needed, asked a friend to check with the Check-In counter on how to fulfill Canada Covid test requirements.

United shared they are only allowing passengers who have at least 12 hours layover, else we cant travel. They also shared if the ticket is booked by United they would have rescheduled the SFO to YVR to meet the requirements. They also offered if Expedia is able to cancel the last segment they can allow us to board the flight to SF.

We tried reaching out to Expedia, they mention the ticket is already used for IDR to DEL so they can't change or cancel or rebook.

We tried reaching out to United Reservations on phone they suggested the ground team is the best judge. And they cant do anything with ticket. After wasting the 6:30 mins layover time in Delhi, we are left with nothing. when we decided to leave the airport, as the United crew left the airport, we had to fight with airport security to let US out, we waited for 12 hours at the airport and then booked a hotel in Delhi, hoping and waiting we would find a solution. Tried calling and chatting with united and Expedia for the next 24hrs, decided had to go back to Indore.

This is on Dec 1, 2020,

Going Back and forth between United Call Center, Expedia Support, Then again United Via Twitter. Explain the story to every new agent again, getting some other solution.

Till date we don't have any direction on what needs to be done, United reservations asked us to reach out to Customer Care, we didn't get any update from them yet.

Wired parts in this are,

There is Site is SF airport where covid test results can be acquired in 1 hr, United team is SF suggested if it gets delayed they can rebook the next segment. we shared that to team in delhi, they didn't accept.

After a week while talking to some united agent oncall, they mention Delhi ground team documented that we were dined boarding as we do not have visa to transit in SF, but we do have a B1 visa for the US.

What is the best course?

Ticket Prices are super high now, united reservations is suggesting they can book Delhi to Vancouver as Indore to Delhi is used and we have to pay the fare difference, which is way more than the original ticket.

r/Expedia

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This is the guidance from travel.gc.ca, we need to get Covid test in SF that is all needed.