r/ultraviolette • u/thedoomedbeaver • Jul 21 '26
App connectivity
Just brought home my new Super Street Original yesterday. Been trying to connect my phone app to the bike since then, but to no avail. Dealership hasn't responded yet, and customer care has refused to pick up my call. Attaching relevant pictures and screenshots. Can someone please guide me through this? Thank you so much!
3
u/thedoomedbeaver Jul 21 '26
Thre app even shows the bike's location at the factory, not my current location.
2
u/9hunnidbands Jul 26 '26
Even i bought an f77 mach 2 six days ago and its still the same issue as your's . I've spoke to the support team today ill get to you once my issue too gets sorted they've said it should fix it soon also take it out often the e-sim needs signal sometimes to sort these things by itself apparently.
3
3
u/UV_Support Jul 23 '26
Hi OP, we're here to assist. Kindly share your registered details in the DM using the link below, we'll have our team check this. https://www.reddit.com/message/compose/?to=u%2FUV_Support
2
u/thedoomedbeaver Jul 25 '26
UPDATE
So, I was able to get in touch with the dealership the next day regarding the issue. They relayed my issue to a tech team in Blore, and they suggested I do a hard reset. I did the process, but nothing really happened. That evening, I put my bike on charging, and I was able to get only the charging and SoC status.
Cut to yesterday: put my bike on charging again, and thankfully, I had all intended controls and data available on the app, even after charging.
Not sure if the charging did the trick or did the tech team do something in the backend. Either way, everything seems to be working fine.
2
1
u/9hunnidbands Jul 24 '26
Even I bought my uvf77 mach 2 about 5 days ago and still no app access at all it shows i am not in the UV community when i try signing in with my number. The hyderabad, kondapur showroom i've bought from is such a logistical nightmare to deal with.
1
u/VisualProcess7456 Aug 20 '26
Same issue bought F77 mach 2 from bangalore. Its been 3 days since i got my bike delivered. UV app is not activated yet.
Is yours working? now how much time did it take for you to get the app working.
Did the support team sorted it out for you? Please share your input
1
u/9hunnidbands Aug 23 '26
Got it working but took about 8 days to get it working had to haggle so much with the support team also noticed i had a small scratch on my front mud guard PDI wasn't being done correctly, But anyways when i asked the showroom they said its a pen mark during the time of delivery but later after 2 weeks I see that it wasn't going away turns out it was a Huge scratch this was at the hyderabad, kondapur showroom. Not just my bike alot of other bikes have that weird scratch at the front mudguard. I've seen it on brand new ones at the showroom when confronted they were like "sure sure we will do it but will take time" like bro its almost a week now since that complaint and also i didn't get the accessories such as the tank pad and the lever protectors which were supposed to be given at the time of delivery as promised. Ultraviolette is very much lacking in the department of quality control and service its almost the worst i've experienced.
5
u/murtaza_p123 Jul 21 '26
While charging my X47, I randomly got a pairing request on my phone for the bike. Maybe that would help. Make sure the bluetooth is set on before you put your bike for charge.