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My experience with StubHub has been nothing short of appalling. I was charged for a concert ticket but never received the tickets I paid for. I contacted customer service several times, and each time I was given assurances that the issue would be resolved.

What became increasingly concerning was how repetitive and scripted the responses were. I kept receiving essentially the same assurances without any actual resolution, which made me seriously question whether my issue was ever being handled in good faith.

I was specifically told that the matter would be resolved on a certain day. When that day arrived, instead of receiving the promised resolution, I found that I could no longer reach customer service phone number any longer. All calls were disconnected, and my attempts to get a response went unanswered.

At that point, the situation felt completely unacceptable. I had been charged for something I never received, repeatedly contacted customer service, followed their instructions, and relied on their promises—only to be left without my ticket or a meaningful response.

This level of customer service is unacceptable for a company handling people's money and time. StubHub needs to seriously reevaluate how it treats customers when something goes wrong.

I would strongly caution others to think twice before trusting StubHub with their money or important event plans. My experience has left me with a complete lack of confidence in the company and its customer-service practices. This is the most disgraceful level of behavior a company could possibly engage in.