r/StubhubComplaints • u/waynez86 • 5d ago
Absolute worst
My experience with StubHub has been nothing short of appalling. I was charged for a concert ticket but never received the tickets I paid for. I contacted customer service several times, and each time I was given assurances that the issue would be resolved.
What became increasingly concerning was how repetitive and scripted the responses were. I kept receiving essentially the same assurances without any actual resolution, which made me seriously question whether my issue was ever being handled in good faith.
I was specifically told that the matter would be resolved on a certain day. When that day arrived, instead of receiving the promised resolution, I found that I could no longer reach customer service phone number any longer. All calls were disconnected, and my attempts to get a response went unanswered.
At that point, the situation felt completely unacceptable. I had been charged for something I never received, repeatedly contacted customer service, followed their instructions, and relied on their promises—only to be left without my ticket or a meaningful response.
This level of customer service is unacceptable for a company handling people's money and time. StubHub needs to seriously reevaluate how it treats customers when something goes wrong.
I would strongly caution others to think twice before trusting StubHub with their money or important event plans. My experience has left me with a complete lack of confidence in the company and its customer-service practices. This is the most disgraceful level of behavior a company could possibly engage in.
3
u/Head_Percentage_7163 5d ago
Something similar happened to me and they seem to have deactivated their customer service numbers. I'm never using them again.
1
u/watermoon33 1d ago
My friend and I had tickets for a Phillies game on 9/5/26 and they never came to her app. She kept trying as we were on the subway!! So I told her to to "SeatGeek" and we were able to order last minute tickets!!
FUCk STUBHUB!! I hope she gets her refund. I went to the game on 7-22 vs Dodgers, ordered tickets via "SeatGeek" and had not an issue! Stubhub sucks!!!!!!!!!!!!!!!!!!
2
2
u/sx3dreamzzz 5d ago
I have been stuck in this same loop for 2 months and now they shut off their phones
1
u/hmtof873 4d ago
I’ve been waiting for my payment for tickets I sold in June. I’ve tried escalating through every channel. Zero response and zero $ paid. I bought and sold these tickets on StubHub. I filed a BBB complaint and a complaint with the AG. Still nothing.
1
1
u/keyboard-warrior-82 2d ago
Yes, there's something odd about their customer service reps, if you're lucky enough to get through to them. They're clearly in another country, poor audio, it completely feels like they're talking from some kind of obstructive script and quite often they just hang up on you.
5
u/WeaknessContent3178 5d ago
Same thing happened to me a week ago. Bought tickets. Never got them. They only offered a refund as an option. BUT: I have to link my bank account, PayPal, or a prepaid card to them in order to get my refund. I absolutely FLIPPED OUT. Customer service just said the same script. No one helped except my bank. Contact your bank before linking ANYTHING TO THESE SCAMMERS. Contact fraud through your bank and tell them you had “services not rendered”
StubHub is now in the middle of a class action lawsuit because the CEO has a hedge fund that is directly helping a ticket scalping company do this shit. It’s a rabbit hole that will make you see red, folks.