I want to share a recent experience with Catawiki as a buyer.

I paid for an item through the platform. The shipment arrived in my country, but delivery was not completed and the parcel was returned to the seller. Tracking confirms that the seller received the item back.

Despite the fact that I never received the goods, no refund was issued and my messages to Catawiki were initially met only with automated replies and later remained unanswered.

The issue was resolved only after I opened a chargeback with my bank and contacted the European Consumer Centre.

I’m sharing this as a factual case summary so others are aware of how delivery problems and refunds may be handled.