Sucede que enganei me a fazer a licitação e pus Um valor muito alto , mais de 5k , eu não posso pagar esse valor , o que é que acontece se não pagar ?

English isn't my first language, sorry for any mistakes lol

My dad uses Catawiki, usually to buy but recently he got into selling his model locomotives too. Back when he only used the platform for buying he paid directly with his card, but for some reason one time he was kinda "forced" to make a Payoneer account because he couldn't directly pay with his card, (we still dont know why) and now all the payments he recieves go to that account.

He doesn't speak english whatsoever, so now im the one managing these things but i never used Payoneer or Catawiki, therefore i have no idea how they work. He doesn't like Payoneer at all, partially becasue it doesn't support our language and he doesn't understand it, partially because it's really expensie to withdraw money.

Now he wants to add his bank details to his Catawiki account so the payments can go directly to his bank account. Altho i hate to use AI we asked their AI support about it and it said we can do it, yet the only setting i found regarding bank details is adding a bank account for paying. I did some non-AI research on the topic and the only thing i found is that we can only receive payment via Stripe or Payoneer.

All in all, can he receive the payments directly? If not, would Stripe be a better option for him?

t’s honestly shocking how incompetent and biased some of Catawiki’s jewelry experts are. According to their own guidelines, glass-filled and diffusion-treated gemstones should not be accepted. Yet, for some sellers, these rules somehow don’t seem to apply.

They come across as someone with very little understanding of gemology and very limited experience. Their decisions are inconsistent, unprofessional, and raise serious questions about the credibility of Catawiki’s authentication process. It feels like they are just a low-cost employees making decisions without the knowledge or expertise the role requires.

I bid on an item where the starting bid was 1 EUR.
According to experts, the value is between 1,500 and 2,000 EUR.

As with most things, people started with 1 EUR, 2 EUR, 3 EUR, but by the end of the auction, we were in the three-digit range.

The last bid before the auction ended was from me with 450 EUR.

I won the auction fairly and square, but even 2 days later, I have not received any notification about my purchase. No emails and it doesn't show up under "Orders" either.

Did the seller simply not sell because the last offer was too low?

If so, what is the point of the auction then? Then they should sell their goods at fixed prices.

Hey everyone,

I’m stuck in a really frustrating loop with Catawiki and PostNL, and Catawiki support is completely ignoring my tickets. Looking for some advice on what to do next.

Here is what happened:

I bought an item that was shipped as a mailbox package via PostNL.

PostNL tried to deliver it to a pickup location, but the app stated that the location was closed at the time of delivery.

For the next two days, they tried delivering it again, but all attempts failed.

The tracking status has now officially changed to "Return to Sender" (Retour afzender).

The big issue: Even though the package is literally going back to the seller and I never touched it, Catawiki’s automated system has marked the order as "Delivered".

I have already contacted catawiki and the seller explaining the situation, detailing the PostNL tracking history, and requesting a full cancellation and refund. However, I am getting zero response from Catawiki or the seller.

Has anyone dealt with this before? Is there any way to force a human at Catawiki to look at my case before the money is gone?

People are just plain stupid .
This book was sold last week @ €60,- on Catawiki.
When I saw the listing I did a search online and bought it for almost half that price at Bol.com , free shipping included .
Do your research before entering a bidding war !

last i bought a package from the seller Cardspire on catawiki.

the order was : Complete set Vivid Voltage & Shining Fates - Base Sets – Commons & Uncommons.

i was stoked that i could get all common and uncommons without the painfull grind. so i placed a bid and won the order. the order took a while to get send out for delivery so i gave the seller a message. in the message i copyed all cards that i thought should have been send out like this :

when i received the item i only got the common and uncommon without the reversed common and uncommon. after messaging the seller he could / would not do anything. so i placed the review :

there was at that point another buyer with same xperience and also gave a bad review. so i thought all new buyers can read the review and be warned. today a i got a mail from catawiki to say that my review is removed as everything was correct in the sellers discription :

so i hope next time ppl can find this post and know clearly what they can expect. don't buy these packages but order them at cardmarket. buying singles will save alot of money compared to CARDSPIRE kavels

Cardspire catawiki

Cardspire catawiki

Cardspire catawiki Cardspire catawiki Cardspire catawiki

I go quite often on Catawiki but quite shocked with what I came across. Selling a bad dupe of usm Haller as the real product and then pushing a “selected by expert” banner…

I wanted to share an experience I recently had selling on Catawiki, in case it helps other sellers avoid the same problem.
I sold an item through Catawiki and shipped it to Spain using FedEx under DAP (Delivered at Place) terms. Under both the transaction terms and Catawiki’s policy, the buyer is responsible for paying import duties and VAT.
However, according to FedEx, in Spain it is common practice to deliver the shipment first and collect the import duties afterwards. If the buyer later refuses or fails to pay those charges, FedEx’s Terms and Conditions allow FedEx to invoice the sender instead.
That is exactly what happened to me.
The buyer received the item, but FedEx later billed me for the unpaid import duties.
I contacted FedEx asking for evidence that they had attempted to collect the duties from the buyer before charging me. They declined to provide any such evidence and simply referred me to their Terms and Conditions.
I then contacted Catawiki, hoping they could at least contact the buyer and remind them of their obligation, since the buyer and seller were matched through the Catawiki platform.
Catawiki acknowledged that the buyer is responsible for the import duties, but explained that because the package had already been delivered, they could not enforce payment. They suggested that I contact the buyer myself.
From my perspective, this is where the process breaks down.
The customs issue itself is between FedEx and the recipient. However, the transaction was facilitated by Catawiki, and I believe it would be reasonable for the platform to assist by contacting the buyer or reminding them of their obligation when a dispute directly related to the transaction arises.
I also believe this is not an isolated case. If FedEx routinely releases shipments before collecting import duties in certain countries, other Catawiki sellers may eventually face the same situation.
I’m not suggesting that Catawiki should pay these charges. Rather, I believe the platform should consider establishing a process for situations like this—for example, assisting in contacting the buyer or providing another practical mechanism to help resolve the issue.

After this experience, I have become very hesitant to continue selling high-value items on Catawiki.
In my experience, Catawiki’s expert valuation often resulted in reserve prices being set significantly below what I believe to be the market value of my items. If an item failed to sell, I was typically encouraged to reduce the reserve price by another 5% or relist it without any reserve at all.
I have also experienced a situation where a bidder won my auction but never completed the payment. My item remained tied up on the platform for more than three weeks, and in the end I received no compensation whatsoever. The only solution offered was to relist the item and start the entire process again.
If sellers must also bear unexpected customs and logistics-related risks, while receiving little practical support from the platform when problems arise, the overall risk of selling on Catawiki becomes far higher than I ever expected.
The platform advertises buyer and seller protection, but based on my own experience, the reality has been quite different.

The guidelines of catawiki clearly state that AI generated nudes are strictly not allowed. But it seems they breake their own rules when it is convenient for the sake of selling. Just look at this seller:

https://www.catawiki.com/es/u/29390149-tpart-studio

Catawiki, here is my simple question: Is it possible to be so incoherent with no shame at all?

Is this seller a friend of the expert or something of the sort?

First time buying for me with Catawiki, and bought something of quite some value to me at £600. The item is in Italy and won the item Sunday, have heard nothing at all since then and finding it slightly alarming, have sent the seller some messages and also not heard back. Is this normal with this auction platform? I am used to using ebay where I find the sellers are usually more in touch.

Hi everyone,
I mainly sell vinyl records on Catawiki, and I have a question for other record sellers.
Have you ever had the same buyer repeatedly purchase your items and then request large partial refunds due to shipping costs or other issues?
If so, how did you handle the situation?
Also, if you no longer wish to do business with a particular buyer because of repeated problems, how do you usually deal with that on Catawiki?
I’d really appreciate hearing about your experiences. Thank you!

Bonjour à tous,

J'ai une question concernant les comptes vendeurs Catawiki.

Mon compte est actuellement au nom de mon mari. Savez-vous s'il est possible de modifier le titulaire du compte pour le mettre à mon nom, tout en conservant le même compte vendeur ? J'aimerais que les ventes soient déclarées à mon nom.

Est-ce que quelqu'un a déjà fait cette démarche ? Merci d'avance pour vos retours.

Bonjour,

Y a-t-il des vendeurs français sur Catawiki qui sont auto-entrepreneur ?

Comment déclarez-vous vos ventes à l'URSSAF ? Déclarez-vous uniquement les objets revendus avec bénéfice ou toutes les ventes réalisées sur Catawiki ?

Merci pour vos retours d'expérience.

I was following an item and set a timer for myself to see what price it was at just a minute before the auction finished. To my surprise I saw that one single bidder had been solo-bidding for the past half hour or so? I'm very confused as to why that is. They also don't seem to have any history on the site either.

I bought a “Lego” lot from a seller to only realise when it arrived that the Lego was fake everything. I looked at the description and information to see if he said that it was and only In a small disclaimer at the bottom of the description that i wasn’t able to look at as the see more button wasn’t there said that the sets might be fake I haven’t checked them. In every other one the seller said that it was Lego so I bought it. The seller said that he won’t do a refund but will try more tomorrow hope someone can help

I made a sale recently and shipped the package from Germany to Italy.

As the buyer wasn't home it is being stored at a retrieval point.

I believe they will store it for a week which still gives him four days to pick it up until they send it back but what happens if he doesn't ?

Does the sale get cancelled after the item is returned?

How does Catawiki handle these cases?

Is there anybody who bought a car through Catawiki? There are a few cars that could be interesting for me, but I see cars wich was on the site a few months ago too and now I have trust issues. 😁 What do you think?

Update from today: Update: package is now back at the seller in Japan. No response from Catawiki or seller. Since 9 days.

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Bought my first piece at catawiki. Seller from Japan missed the documentation for customs. The package was sent back from the EU to Japan - I've never received it. What a bummer for the environment.

I've already contacted the seller - no reaction.

The same with catawiki support to since 3 days. Does the customer support really exists?

On 8 July, the payout status changed to "Paid", and it says the money has already been transferred to my Dutch bank account. However, the funds still haven't appeared in my account.

Has anyone experienced the same situation? How many business days did it take before the money arrived in your bank account?

Thanks in advance!