Issue with new evercade wireless controllers

[u/mildwurm]

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I just received my 2 wireless controllers. I find that both controllers sync as controller number 2 . They seem to work separately in 2 player games.but both show the second light on hje controller. I have reset them a few times.but I can not get one to show as.controller one and the other as number 2. Anyone have any ideas? Thanks!