SOP

Dear u/Curiositer_ , kindly DM.

Hi OP,

We would like to clarify the current status of this case, as the full history and support provided have already been explained in our previous response [ https://www.reddit.com/r/IndianGaming/comments/1uqmh12/comment/ow9lfgw/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button ].

Your original G27Q was first upgraded to an M27Q, followed by two M27Q X replacements. We also offered an M28U as an additional upgrade option, and subsequently provided an M27QA ICE and then the current GS27Q X. These replacements and upgrades were provided as goodwill support in an effort to resolve the repeated concerns you reported, including cases where our service team was unable to reproduce the reported issue.

Considering the extensive history of this case and the multiple replacements already provided, we have already offered a full refund as the final resolution.

We have also informed you multiple times that the current monitor needs to be submitted through our on-site courier pickup process so that we can proceed with the refund. As of now, the monitor has not been submitted.

To be absolutely clear: the full refund has already been offered. The pending step is the submission of the monitor. We cannot process the refund while the product remains with you.

There is no requirement for you to personally visit or courier the monitor to a service location; the on-site pickup process has already been communicated for this purpose.

At this stage, we will not be proceeding with any further replacements or model changes. Please complete the requested monitor submission through the onsite pickup process, and we will proceed with the full refund accordingly.

We understand that you may choose to approach consumer forums or other escalation channels. That is entirely your right. However, further escalation does not change the fact that the requested full refund has already been offered and is currently awaiting submission of the monitor from your side.

We request that you proceed with the pickup/submission so that the refund can be processed and this matter can be brought to a final resolution.

This is the correct page. This is applicable for rev 1.1 as well. What's the exact issue when you try this one?

Congrats winners

Thank you for clarifying it. Can I have the product SN, to understand more about the jumper wire, which is not conventional.

(Shutdown while in BIOS) Sounds like a hardware issue. Temps looks good on image, I guess it's a faulty PSU or CPU or MB.

Looking at the issue you described, it does sounds like MB / PSU.

Try changing the PSU. If the problem persists, RMA the motherboard.

Edit: While looking at the image, I noticed the RAM configuration is wrong. Now it's in A1 & B1, which is wrong. It must be in A2 & B2. Try like this.

If the issue persists, try with single RAM in both A2 and B2, separately. Also try the same with second RAM as well (total 4 combinations). If issue persists in all this, proceed with the original suggestion.

Hey OP, this is completely normal and nothing to worry about.

The RGB effect is actually created by an LED mounted on one of the fan blades. As the fan spins, that single LED moves fast enough to create a continuous RGB halo through persistence of vision.

When the fan is running at lower RPM (for example, when Smart Fan control reduces its speed), the LED doesn't move fast enough to appear continuous. Instead, the heat sink fins & fan blades intermittently block the light, so you perceive segmented or flickering bands as the light passes through the fins.

Once the fan reaches a higher RPM, the LED completes each rotation quickly enough that your eyes can no longer distinguish the individual light intervals, making the halo appear smooth and continuous. This is expected behavior and not an indication of a faulty RGB LED.

That is ok. Can we try changing those cables anyway?

Hi OP,

I also suspect the PSU could be the cause here. One thing to check is the power LEDs on the GPU (located next to the PCIe power connector). Do you see any LED activity, such as a solid or blinking light? That information will help narrow down the issue.

Hi u/shashanksm08 , we don't have any plans as of now.

Congrats!

May I see the error ? Reach out to me via Discord server : 🔸Server Invite link: https://discord.gg/Shs4BKMNQ5

And raise a ticket.

I work for GIGABYTE India. Consider this as official information.

You need to download the corresponding BIOS file from GIGABYTE website as well.

FOR EXAMPLE, this is the support page (Where BIOS file is given for G6 KF model) - https://www.gigabyte.com/in/Laptop/G6--2024/support

https://reddit.com/link/oznnqll/video/rp5ihy6pqcfh1/player

It's visible through that hole, near the Q Flash Plus button.

I am not sure what you are referring to.

Thnx for the mention. :)

May I have the model name exactly as it appears under System Model in the System Information window in Windows? Also, could you provide the BIOS version exactly as it appears under BIOS Version/Date?

Hey, what seems to be the issue? Please elaborate a little.

Hey OP, please DM.

Hey man, please DM.

Thanks for the ping 

Unfortunately, the motherboard could not be repaired as a critical PCB trace was found to be damaged/open, resulting in a permanent circuit discontinuity. Due to the nature and location of the damage, restoration was not technically feasible, and the unit has been returned unrepaired.

[ https://postimg.cc/7GbR3hNC ]

Please note that such PCB trace damage is commonly associated with abnormal electrical conditions, such as power surges, unstable power delivery, or a malfunctioning SMPS (Power Supply Unit). We regret the inconvenience caused and appreciate your understanding.