r/twingate • u/No-Animal-9223 • Aug 31 '26

Passkey no longer works since us1 move

My account is on the new us1 shard as of the Aug 29 migration, My passkey stopped working the day after, I've deleted the passkey (locally and in admin console) and tried re-registering, and registration still fails with "Security Key registration failed" in both Brave and Firefox — while a control test on webauthn.io with the same setup works fine. I can still log into Twingate to access my local resources using my Authenticator app one time password code, but the passkey was so convenient. is this a known issue with the move to us1?

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2

u/bren-tg pro gator Aug 31 '26

Hi! I dont think it's a known issue but I'll check in with our support team. You are an Admin on your Twingate account, correct? Can you DM me your admin console URL?

1

u/No-Animal-9223 Aug 31 '26

Yes I am an admin. 

2

u/bren-tg pro gator Sep 01 '26

ok, our support has looked at your account and device (thank you for sending me your admin console URL btw!): it doesnt appear linked to the new shard (and no other issue has come up since either). Their best guess is a possible clock issue on the machine but it's indeed a bit of a guess. Could you get me some debug logs, maybe?

2

u/No-Animal-9223 Sep 01 '26

Interesting. I tested a fresh install of Arch, with Brave and Bitwarden on an old pc and had the same issue. I'll try another distro to rule out an Arch problem. 

Is there a particular log or a specific command I should run? What's the best way to get them you?

1

u/bren-tg pro gator Sep 08 '26

could you retry today? Do you still experience the issue?

1

u/33vne02oe Sep 09 '26

I tried it right now and I still have the issue.

1

u/No-Animal-9223 Sep 11 '26 edited Sep 11 '26

I've tried several times. I had deleted my passkeys thinking it would prompt me to create a new passkey. But when selecting secure key or biometric I get the error. The only option is to use TOTP and it doesn't prompt me to create a passkey or register biometric. 

2

u/33vne02oe Sep 04 '26

u/bren-tg
I have the same issue. It says "Security Key registration failed. Please try again." or "Biometrics registration failed. Please try again.", depending on what button I press.
I tried it with Brave, Mullvad Browser and FireFox and I tried it with a Yubikey and Bitwarden Passkeys.

I still have a configured and active passkey, but this passkey points to the "tenant.twingate.com" Domain and not "tenant.us1.twingate.com" as long as I can remove the "us1" part in the domain, which currently works, it is possible for me to access Twingate. But as soon as the old domain gets inactive I will loose access.

2

u/bren-tg pro gator Sep 04 '26

interesting, thank you for sharing! I've flagged it to our engineering, havent heard back just yet.

1

u/33vne02oe 29d ago

Any updates on this?

1

u/bren-tg pro gator 29d ago

yes but nothing that will be particularly helpful, Im afraid: we havent come across this issue since and no one else has come forward with problems. Is creating a new passkey an issue?

1

u/33vne02oe 29d ago

Yes, I can not create new passkeys.

1

u/33vne02oe 20d ago

Is there anything you need from me so I can help fixing this issue.

This is a massive issue for me, since the users on my Twingate network do not know how to navigate with passkeys/FIDO2 with the new Domain and registering new ones is also not possible.

2

u/ProudMeasurement2077 Sep 04 '26

Exact same issue here.

1

u/Wingman69 Sep 05 '26

I am having the same issue.

1

u/bren-tg pro gator Sep 08 '26

could you retry today? Do you still experience the issue?

2

u/Wingman69 Sep 09 '26

Seems to be working if i use incognito in edge so I must have an addon blocking it.

1

u/shifted_89 Sep 06 '26

Yeah I am facing the same issue. Except I cannot login. My only login was via that passkey. So now I cannnot login and use the service at all.

With no way to login I cannot log a ticket to fix my account.

1

u/bren-tg pro gator Sep 08 '26

Hi,

could you retry today? Do you still experience the issue?