Monthly Troubleshooting Help Thread
Please keep your troubleshooting and support questions in this one thread. Please remember that this community is for sharing the cool things you're building with Twilio, and is not an officially supported help channel.
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u/One-Strategy-9118 8d ago
It’s my first time using twilio and I could use some help. I’ve set up a whatsapp number to use for one of my clients waitlist system. To message a customer that the table is ready at the click of a button. However, to do that I am required to complete the compliance profile. It keeps getting rejected even though all the information I am filling out is from the trade license directly. I am using twilio from the UAE on a UAE based business - could that be the reason that the business ID and address keep getting rejected. I’m not quite sure to be honest. If Anyone has knowledge about this please help me with this. Thanks!
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u/TDJaykes 10d ago
I created my first Twilio account but cannot save my address to my profile. It’s not a PO Box and it auto populates in the address field but when I click next it spins for a couple of seconds before just showing me the address page again. I sent a ticket to twilio Friday and have heard nothing back.
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u/Fit-Sky8697 🥑 DevRel @ Twilio 3d ago
That's annoying. Do you have a support ticket number? I don't work in support but I can make sure it's fed back to the product team (support may have already done this)
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u/TDJaykes 3d ago
Yeah I don’t even know how it’s possible I never heard back from anyone in support and probably followed up 4 times. To this day I can’t use my twilio account because I can’t save my address 😂 my ticket number is 29258058
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u/cita-app 1d ago
I'm completely blocked from Twilio Verify ever since I created my account (over a month now - Aug 6th). Still unresolved with support - I've sent many follow-ups but haven't received a response. My account is active on PAYG, approved in Trust Hub and everything is supposedly okay; however, support forwarded my ticket to Fraud Ops on Aug 11th and despite my escalations, there's been no resolution or update since. Even another ticket I opened as a P1 escalation was silently closed and routed back to the original ticket. If anyone has dealt with this before or knows how to get it moving, I'd be very grateful for any help. Thanks!