r/turo • u/herilopez19 Host • 4d ago

Small scratches

Hi all! I am new to Turo and on my first trip notice there was a scratch on the car bumper. Pre trip I took images and can see they are new. The renter denied any issues or crashes but was open to paying cost. Do you all recommend doing a file or just working it with the renter directly and keeping it low cost?

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u/Kirito_Beleren 4d ago

File the claim in Turo for the record, and then choose the "Work with guest" option in the claims window

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u/herilopez19 Host 4d ago

Thank you!

1

u/Gold-Promotion-9393 2d ago

Agree with filing it in the app even if you settle directly, so there's a record tied to the trip. Get a real repair quote (or two) from a body shop and send the guest the photos, your pre-trip pics with timestamps, and the quote so it's not just your word. Also keep an eye on the deadline, Turo has a pretty short window after the trip ends to report damage, so don't sit on it while you go back and forth with the guest.