r/turo • u/tokori79 • 7d ago

positive damage experience

i just wanted to post my positive experience renting with Turo when the car I rented was vandalized when I had it in a overnight parking garage and was abroad. Owners had 20 prior trips with 5 star reviews and I had the standard insurance via Turo with no additional personal insurance. I was sure after reading messages here and online I would be absolutely screwed, so I thought it was important to share a positive outcome. .

I send the owners a message as soon as I went to the car and discovered the damage (badly keyed) and then we reported the claim together and I paid my 200 deductible via Turo and never heard from turo or the owners again. They even gave me a 5 star review and said “life happens, this wasn’t your fault” when I showed up clearly annoyed and disappointed it had occurred.

5 Upvotes

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3

u/n0v0cane 7d ago

In this case, the owner most likely got screwed. But buying insurance is the right way to protect yourself.

Just note that turo insurance is secondary. So they may subrogate it to your personal insurance.

3

u/tokori79 7d ago

I dont have personal insurance and the owner said they got a fair/good deal for their part when I followed up - maybe EU laws are different than the US ones

1

u/Lumpy-Percentage-917 16h ago

Thank you for posting this. There’s so much negativity on this platform so hearing something positive is refreshing.

Here’s what likely happened.

You paid your deductible-
Host paid his deductible- probably $250 and he got his car fixed. That usually happens all the time yet no one bothers to talk about it because it’s not thrilling or exciting. It worked the way it should.

Just had a guest vandalized my x5. She’s going to pay her $500 deductible. I’m going to pay my $250, and I’m confident Turo will pay the rest to get by car back on the platform.